General terms and conditions
Preamble
If you have any questions about these General Terms and Conditions, the use of the website, individual products, the purchase process, or if you would like to discuss your individual needs with us, please contact our staff at the contact details provided!
Concepts
3D printed product: Physical realization of a 3D model using a 3D printer
Goods : included in the offer of the Website and intended for sale on the Website:
- movable property, including water, gas and electricity in containers, bottles or other forms of packaging in limited quantities or with a specified capacity, and
- a movable thing that incorporates or is connected to digital content or a digital service in such a way that, in the absence of the digital content or digital service concerned, the good would not be able to perform its functions (hereinafter referred to as: goods containing digital elements)
Goods containing digital elements : movable goods that incorporate or are connected to digital content or a digital service in such a way that the goods would not be able to perform their functions in the absence of the digital content or digital service concerned.
Digital content : data produced or provided in digital form
Parties : Seller and Buyer jointly
Consumer : a natural person acting for purposes outside his/her independent occupation and economic activity, who purchases, orders, receives, uses, uses goods or is the recipient of commercial communication or offers related to goods. For the purposes of the rules on the conciliation body – with the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online resolution of consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC – a consumer is a non-governmental organization, religious legal entity, condominium, housing cooperative, acting for purposes outside his/her independent occupation and economic activity, in addition to the above, which purchases, orders, receives, uses, uses goods or is the recipient of commercial communication or offers related to goods. For the purposes of Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on combating unjustified geo-blocking and other forms of discrimination based on the customer's nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC [hereinafter: Regulation (EU) 2018/302], a consumer is also an undertaking that is a customer under Regulation (EU) 2018/302.
Consumer contract : a contract where one of the parties is a consumer
Functionality : the ability of a good containing digital elements, digital content or digital service to perform functions appropriate to its purpose
Manufacturer : the producer of the Goods, in the case of imported Goods, the importer who brings the Goods into the territory of the European Union, and any person who presents himself as the manufacturer by indicating the name, trademark or other distinctive sign of the Goods.
Interoperability : the ability of a good, digital content or digital service containing digital elements to work together with hardware and software that is different from that with which the same type of good, digital content or digital service is typically used.
Compatibility : the ability of a good, digital content or digital service containing digital elements to work together, without the need for modification, with hardware or software with which goods, digital content or digital services of the same type are commonly used.
Website : this website, which is used to conclude the contract
Contract : A purchase and sale contract concluded between Seller and Buyer through the Website and electronic mail.
Durable data carrier : any device that enables the consumer or the business to store data addressed to him personally in a way that is accessible in the future and for a period of time appropriate to the purpose of the data, and to display the stored data in an unchanged form
Means enabling communication between distant parties : a means suitable for making a contractual declaration in the absence of the parties – in order to conclude a contract. Such means include, in particular, a form with or without an address, a standard letter, an advertisement published in a press product with an order form, a catalogue, a telephone, a fax and a means providing access to the Internet.
Distance contract : a consumer contract concluded within the framework of a distance selling system organised for the provision of the Goods or services under the contract, without the simultaneous physical presence of the parties, whereby, in order to conclude the contract, the contracting parties use exclusively a means of communication between persons at a distance.
Entrepreneur : a person acting in the course of his profession, independent occupation or business activity
Buyer/You : the person entering into a contract by making a purchase offer through the Website
Warranty : In the case of contracts concluded between the consumer and the business (hereinafter referred to as: consumer contract) in accordance with the Civil Code,
- a guarantee for the performance of the contract, which the enterprise voluntarily undertakes for the proper performance of the contract in addition to or in the absence of its legal obligation, and
- mandatory warranty based on the law
Purchase Price : the consideration paid for the Goods and the provision of digital content.
Relevant legislation
The Contract is governed by the provisions of Hungarian law, and in particular the following laws apply:- Act CLV of 1997 on Consumer Protection
- Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society
- Act V of 2013 on the Civil Code
- Government Decree 151/2003 (IX.22.) on the mandatory warranty for durable consumer goods
- Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses
- Decree No. 19/2014 (IV.29.) of the Ministry of National Economy on the procedural rules for handling warranty and guarantee claims regarding goods sold under a contract between a consumer and a business
- Act LXXVI of 1999 on Copyright
- Act CXII of 2011 on the right to informational self-determination and freedom of information
- REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on combating unjustified geo-blocking and other forms of discrimination based on a customer's nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) No 2017/2394 and Directive 2009/22/EC
- REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
- Government Decree 373/2021. (VI. 30.) on the detailed rules for contracts between consumers and businesses for the sale of goods, the provision of digital content and the provision of digital services
Scope and acceptance of the GTC
The content of the contract concluded between us is determined by these General Terms and Conditions (hereinafter referred to as the “GTC”), in addition to the provisions of the applicable mandatory legal regulations. Accordingly, these GTC contain the rights and obligations of you and us, the conditions for the conclusion of the contract, the deadlines for performance, the terms of delivery and payment, the liability rules, and the conditions for exercising the right of withdrawal.
The technical information necessary for using the Website, which is not contained in these GTC, is provided by other information available on the Website.
You are required to familiarize yourself with the provisions of these GTC before finalizing your order.
Language of the contract, form of the contract
The language of the contracts covered by these GTC is Hungarian.
Contracts covered by these GTC are not considered written contracts and are not filed by the Seller.E-invoice
Our company uses electronic invoicing in accordance with Section 175 of Act CXXVII of 2007. By accepting these GTC, you consent to the use of electronic invoicing.
Prices
Prices are in HUF. The Seller is a VAT-exempt entity from the point of view of sales, so the prices do not contain VAT. The prices are for informational purposes only. The possibility that the Seller may modify the prices for business policy reasons cannot be excluded. The modification of prices does not apply to contracts that have already been concluded. If the Seller has indicated the price incorrectly, in the case of contracts that have already been concluded, it will proceed in accordance with the “Procedure for incorrect prices” section of the GTC.
Procedure in case of incorrect price
The following are considered to be clearly incorrectly displayed prices:
- Price 0 HUF,
- a price reduced by a discount, but incorrectly indicating the discount (e.g.: in the case of a Product priced at HUF 1000, the Product is offered for HUF 500 despite indicating a 20% discount).
In the event of an incorrect price being indicated, the Seller will offer the option of purchasing the Goods at the real price, with which information the Buyer may decide whether to order the Goods at the real price or cancel the order without any adverse legal consequences.
Complaints handling and legal remedies
The consumer may submit a warranty claim related to the Goods or a complaint regarding the Seller's conduct, activity or omission at the following contact details and methods:
- In writing via the following website: https://coriander.hu
- In writing via the following email address: info@coriander.hu
- In writing by post: 3013 Ecséd, Hársfa Street 68.
The enterprise is obliged to immediately examine the oral complaint and, if necessary, remedy it . If the consumer does not agree with the handling of the complaint or if it is not possible to immediately investigate the complaint, the enterprise is obliged to immediately record the complaint and its position on it and, in the case of an oral complaint communicated in person, to hand over a copy of it to the consumer on site. In the case of an oral complaint communicated by telephone or using other electronic communications services, it is obliged to send it to the consumer within 30 days at the latest - in accordance with the provisions relating to the response to a written complaint - simultaneously with the substantive response. Otherwise, it is obliged to proceed with the written complaint as follows.
The written complaint is submitted by the company - unless otherwise provided for in a directly applicable legal act of the European Union - upon receipt within thirty days, the company is obliged to respond in writing and take measures to communicate it in a substantiated manner . In the event of rejection of the complaint, the company is obliged to inform the consumer in writing of which authority or conciliation body he can initiate proceedings with his complaint – depending on its nature. The information must also include the seat of the competent authority or the conciliation body at the consumer’s place of residence or stay, its telephone and internet contact details, and its mailing address. The information must also include whether the company has made a general declaration of submission to the decision of the Conciliation Body.
If a potential consumer dispute between the Seller and the consumer is not resolved during negotiations, the following legal remedies are open to the consumer:
Consumer protection procedure
Complaints can be filed with the consumer protection authorities. If a consumer notices a violation of his/her consumer rights, he/she has the right to file a complaint with the consumer protection authority competent for his/her place of residence. After assessing the complaint, the authority decides on the conduct of the consumer protection procedure. The first-instance consumer protection authority tasks are performed by the capital and county government offices competent for the consumer's place of residence, a list of which can be found here: http://www.kormanyhivatalok.hu/
Judicial proceeding
The customer is entitled to enforce his claim arising from a consumer dispute before the court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
Conciliation board procedure
If your consumer complaint is rejected, you have the right to contact the Conciliation Board competent for your place of residence or stay, or the one you indicated in your application. The condition for initiating the procedure of the conciliation board is that the consumer attempts to resolve the dispute directly with the company concerned.
The conciliation body – unless the consumer requests a personal hearing – shall hold the hearing online, without personal presence, via an electronic device that simultaneously provides audio and video transmission (hereinafter: online hearing).
The company is obliged to cooperate in the conciliation body procedure, within the framework of which we are obliged to send our response to the conciliation body within the deadline when called upon by the conciliation body. With the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the company is obliged to ensure the participation of the person authorised to conclude a settlement at the hearing. The company's authorised representative to conclude a settlement must participate online at the online hearing. If the consumer requests a personal hearing, the company's authorised representative to conclude a settlement must participate at least online at the hearing.
More information about the Conciliation Bodies is available here: https://www.bekeltetes.hu
Contact details of the respective territorially competent Conciliation Bodies:
Budapest Conciliation Board Headquarters: Budapest Area of jurisdiction: Budapest Contact: Address: 1016 Budapest, Krisztina krt. 99. 1st floor. 111. Mailing address: 1253 Budapest, P.O. Box:10. Phone number: 06-1-488-2131 E-mail: bekelteto.testulet@bkik.hu Website: bekeltet.bkik.hu |
Baranya County Conciliation Board Headquarters: Pecs Area of jurisdiction: Baranya County, Somogy County, Tolna County Contact: Address: 7625 Pécs, Majorossy I. u. 36. Phone number: 06-72-507-154 E-mail: info@baranyabekeltetes.hu Website: baranyabekeltetes.hu |
Borsod-Abaúj-Zemplén County Conciliation Board Headquarters: Miskolc Area of jurisdiction: Borsod-Abaúj-Zemplén County, Heves County, Nógrád County Contact: Address: 3525 Miskolc, Szentpáli u. 1. Phone number: 06-46-501-090 E-mail: bekeltetes@bokik.hu Website: bekeltetes.borsodmegye.hu |
Csongrád-Csanád County Conciliation Board Headquarters: Szeged Area of jurisdiction: Békés County, Bács-Kiskun County, Csongrád-Csanád County Contact: Address: 6721 Szeged, Párizsi krt. 8-12. Phone number: 06-62-554-250/118 E-mail: bekelteto.testulet@cskik.hu Website: bekeltetes-csongrad.hu |
Fejér County Conciliation Board Headquarters: Székesfehérvár Area of jurisdiction: Fejér County, Komárom-Esztergom County, Veszprém County Contact: Address: 8000 Székesfehérvár, Hosszúsétáter 4-6. Phone number:06-22-510-310 E-mail: bekeltetes@fmkik.hu Website: www.bekeltetesfejer.hu |
Győr-Moson-Sopron County Conciliation Board Headquarters: Gyor Area of jurisdiction: Győr-Moson-Sopron County, Vas County, Zala County Contact: Address: 9021 Győr, Szent István út 10/a. Phone number: 06-96-520-217 E-mail: bekeltetotestulet@gymskik.hu Website: bekeltetesgyor.hu |
Hajdú-Bihar County Conciliation Board Headquarters: Debrecen Area of jurisdiction: Jász-Nagykun-Szolnok County, Hajdú-Bihar County, Szabolcs-Szatmár-Bereg County Contact: Address: 4025 Debrecen, Vörösmarty u. 13-15. Phone number: 06-52-500-710 E-mail: bekelteto@hbkik.hu Website: hbmbekeltetes.hu |
Pest County Conciliation Board Headquarters: Budapest Area of jurisdiction: Pest County Contact: Address: 1055 Budapest, Balassi Bálint u. 25. IV/2. Phone number: 06-1-792-7881 E-mail: pmbekelteto@pmkik.hu Website: complaintredress.hu |
Conciliation Board procedure for persons not considered consumers
According to the Consumer Protection Act, a consumer is a civil organization, religious legal entity, condominium, housing cooperative acting for purposes outside its independent occupation and economic activity, which purchases, orders, receives, uses, makes use of goods or is the recipient of commercial communication or offers related to the goods, and is considered a consumer in the context of the Conciliation Board procedure.
The Arbitration Board is authorized to verify and examine the existence of consumer quality. The rules of procedure written under the Arbitration Board are applicable.
Online dispute resolution platform
The European Commission has created a website where consumers can register and settle their disputes related to online purchases by filling out a request, avoiding court proceedings. This way, consumers can enforce their rights without being hindered by distance, for example.
If you wish to make a complaint about a Product or service purchased online and do not necessarily want to go to court, you can use the online dispute resolution tool.
On the portal, you and the trader against whom you have a complaint can jointly select the dispute resolution body you wish to entrust with handling your complaint.
The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU
Copyright
According to Section 1 (1) of the LXXVI Act of 1999 on Copyright (hereinafter: the Copyright Act), the website is considered a work of authorship, so all parts of it are protected by copyright. According to Section 16 (1) of the Copyright Act, the unauthorized use of graphic and software solutions, computer programs on the website, or the use of any application with which the website or any part of it can be modified is prohibited. Any material may be taken from the website and its database only with the written consent of the copyright owner, with reference to the website and indication of the source. The copyright owner: Glonczi Gyula ev
Product policy
The products are made of PLA/PLA+. Please inform yourself about the properties of the material (information about this is also available on our website) before placing your order. We do not assume any responsibility for the correct selection of materials. It is solely your responsibility to decide which material best meets your requirements.
Product features
- The actual color of the products may not match what you see on your monitor,
- It may happen that an ordered product (3D model) cannot be printed using 3D printing technology. In this case, we will contact the Buyer and, depending on their decision, either refund the price of the order or give them a coupon of the same value, which they can use at any time in the future,
- 3D printing layers with a maximum thickness of 600 microns (0.6 mm) or better resolution,
- the maximum expected accuracy of dimensions is 1 mm – regardless of whether it may appear more accurately anywhere on our site (e.g. product description, cart, saved product, order confirmation email),
Safety regulations
- unless otherwise stated in the product description, the product made from the selected material is suitable for decorative purposes only and is not suitable for any other purpose,
- Unless otherwise stated in the product description, the product is not suitable for play and should be kept away from children,
- Unless otherwise stated in the product description, keep the product away from electricity (and any electrical appliances), food, liquids and heat.
- In the case of products that contain magnets (e.g. fridge magnets, etc.), please note that data on magnetic data carriers (e.g. hard drives, USB drives, cameras, credit and bank cards, audio and video cassettes, etc.) may be damaged or erased by the magnetic field! Magnets can destroy or modify electronic and mechanical components, such as pacemakers, monitors, compasses, telephones, smartphones, watches, etc. Keep these devices at least 1 meter away from the magnet!
Quality policy
We consider a printed product to be defective if they are caused by improper 3D printing techniques:
- some parts of the printed product are not fused or do not touch each other, where the 3D model would otherwise require this,
- the product's overall dimensions differ by more than 1 mm from those specified in the order,
- the thickness of the printing layers is greater than 600 microns (0.6 mm),
- the support structures used for printing have not been removed,
- the printed product is deformed
We do not consider printed products to be defective if they are created as a result of 3D printing technology and therefore have the following quality characteristics:
- the printing layers are visible to the naked eye,
- after removing the support structures used for printing, traces of surface treatment can be discovered in this area, the surface is rough,
- appearance of thin printing threads on the surface,
- in the case of plastic-based materials, the internal structure of the product is visible in bright light,
- Separate lines (printing material) may appear on the bottom surface of the print
Partial invalidity, code of conduct
If any point of the GTC is legally incomplete or invalid, the remaining points of the contract shall remain valid and the provisions of the relevant laws shall apply instead of the invalid or incorrect part.
The Seller does not have a code of conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers.
Information on the essential characteristics of the Goods
Correction of data entry errors - Responsibility for the accuracy of the data provided
Using the website
Purchase does not require registration. The website provides users with the opportunity to view products and place online orders. The user can browse the website using the menu options. The products are arranged in a category system. The
The website allows you to search for products by keyword. Product results that match the search criteria are displayed in a list, similar to categories.
The selected Product can be placed in the basket using the basket button, and the required quantity can be set next to the button. The User can check the contents of the basket using the Basket menu item. Here, he can modify the quantity of the Product he wants to order from the basket, or delete the given item. Using the Empty Basket button, it is also possible to completely empty the basket.
The User can continue the purchase process by clicking on the Order button. As a second step, it is possible to log in, register, or purchase without registration. In the case of registration and purchase without registration, the User must provide the following data: e-mail address, name, telephone number, billing address, and if different, the delivery address. In addition to the above data, a password must be provided for registration. The User can be informed about successful registration by e-mail and on the website. The User can request the cancellation of his registration from the Service Provider by e-mail, in which case he must register again for a new purchase.
The User is responsible for keeping the access data confidential. The User is responsible for updating his/her data and is obliged to notify the Service Provider if he/she becomes aware that his/her data has been misused by a third party. In case of a forgotten password, a new password can be requested on the website to the registered e-mail address. If the User has previously registered on the website, the ordering process can be continued by entering his/her e-mail address and password.
As the next step in the order process, the User must select the payment and delivery method that is appropriate for them. The User can use a summary page to check all previously entered data, as well as the Goods they wish to order and their quantity. In case of data entry errors, they can correct the entered data using the pencil icon.
If everything is correct, you can finalize your order using the Send Order button. You will receive confirmation of this on the website or by e-mail. If you notice any incorrect data after recording the order (e.g. in the confirmation e-mail), you must report it to the Service Provider immediately, but no later than 24 hours. Regardless of the order intention, the User can log in using the Customer Login window or the Login menu item. After logging in, a Modify Data menu item will appear, where you can modify the data provided during registration, and track the data and status of your placed order.
Finalizing the order (making a quote)
If you are satisfied that the contents of the basket correspond to the Goods you wish to order and that your details are correct, you can complete your order by clicking on the “ Order ” button. The information provided on the website does not constitute an offer to conclude a contract by the Seller. In the case of orders subject to these GTC, you are considered the bidder.
By pressing the " Order " button, you expressly acknowledge that your offer shall be deemed to have been made and that your statement - if confirmed by the Seller in accordance with these GTC - entails a payment obligation. The Seller is obliged to immediately confirm the receipt of your order to the Buyer electronically. If this confirmation does not reach the Buyer within the expected deadline, depending on the nature of the service, calculated from the sending of the Buyer's order, but no later than within 48 hours, the Buyer is exempted from the offer or contractual obligation.
Procedure for unclaimed packages
If the Buyer does not take delivery of the ordered and delivered Goods and does not notify the Seller of his intention to withdraw from the contract within 14 days without giving a reason as provided for in the law, he will be in breach of his contract with the Seller, under which he is obliged to take delivery of the Goods and thereby accept the Seller's performance. In this case, the Seller will attempt to re-deliver the Goods, if he can agree to this with the Buyer, but may make the re-delivery subject to payment of a delivery fee. If the re-delivery is unsuccessful or cannot be agreed with the Buyer because the Buyer refuses to cooperate, the Seller is entitled to terminate the contract with the Buyer with immediate effect due to the breach of contract and to claim the costs of the unsuccessful delivery and return as a penalty against the Buyer. The Parties agree to use the email used by the Customer when ordering as a form of communication for termination of the contract and record that the date of notification of termination is the date when the termination letter becomes available in the Customer's email account.
Payment methods
Free credit card payment (prepayment)
Stripe is a reliable and secure payment solution that accepts most popular credit cards.
- By clicking the "Payment" button, you will be transferred to the order summary page, where you will start the transaction by entering your bank card details.
- After entering your card details, please check that the data is correct.
- The transaction processing begins in the bank's processing systems.
- You will also receive a notification of the payment result via email. In case of an unsuccessful transaction, please contact us!
Free bank transfer (prepayment)
You can also pay the total amount of your order by bank transfer. The details required for the transfer are:
Name : Gyula Glonczi
Bank account number: 10400528-50527053-78551009
Notice: order number
IBAN: HU16 1040 0528 5052 7053 7855 1009
SWIFT code: OKHBHUHB
Operating bank: K&H Bank Zrt.
If the transfer is not made within 24 hours of finalizing the order, the order will be automatically canceled!
Cash on delivery (post-payment) with additional costs
Cash on delivery packages incur extra costs from courier services, so if you choose this payment method, you will have to pay a handling fee of 100 0 HUF (home delivery)/ 400 HUF (parcel machine) per order.
In order to maintain the high quality of our service, we evaluate customers and may refuse cash on delivery without giving any reason, for example, if the customer has previously had an undelivered package.
Shipping methods
During your purchase, you can choose the most convenient delivery option for you. Our online store will deliver your package to you using Foxpost, GLS and MPL.
Free GLS home delivery for orders over 50,000 HUF !
You can find more information here: https://www.dpd.com/hu/hu/
- Delivered to Foxpost parcel machine : gross 12 90 HUF/pc (average delivery time from dispatch 1-2 business days)
- Cash on delivery to Foxpost parcel machine : gross 16 90 HUF/pc (average delivery time from dispatch 1-2 business days)
You can find more information here: https://foxpost.hu/
- GLS home delivery in case: gross 1990 HUF/pc (average delivery time from dispatch 1 working day)
- GLS home delivery with cash on delivery 0-3 kg within 1 working day from dispatch: 2990 HUF/pc. (The delivery time is set in one-hour intervals, you don't have to wait for the courier all day!)
- GLS home delivery with cash on delivery 3-5 kg within 1 working day from dispatch: 3290 HUF/pc. (The delivery time is set in one-hour intervals, you don't have to wait for the courier all day!)
You can find more information here: https://gls-group.com/HU/hu/home/
- In case of delivery at MPL house : gross 1990 HUF/pc. (average turnaround time 4-5 business days)
Completion deadline
The general delivery deadline for the order is no later than 14 days from the date of order confirmation. 30 day . In the event of a delay by the Seller, the Buyer is entitled to set an additional deadline. If the Seller fails to perform within the additional deadline, the Buyer is entitled to withdraw from the contract.
Reservation of rights, ownership clause
If you have previously ordered Goods but have not received them upon delivery (excluding cases where you exercised your right of withdrawal), or the Goods have been returned to the Seller with an undeliverable status, the Seller will make the fulfillment of the order conditional on the advance payment of the purchase price and shipping costs.
The Seller may withhold the delivery of the Goods until it is satisfied that the payment of the price of the Goods has been successfully made using the electronic payment solution (including the case where, in the case of Goods paid for by bank transfer, the Buyer transfers the purchase price in the currency of his/her Member State and the Seller does not receive the full amount of the purchase price and delivery fee due to the conversion, bank commissions and costs). If the price of the Goods has not been paid in full, the Seller may call the Buyer to supplement the purchase price.
Sales abroad
The Seller does not differentiate between Customers within the territory of Hungary and those outside the territory of the European Union when using the Website. Unless otherwise provided in these GTC, the Seller ensures the delivery/receipt of the ordered Goods within the territory of Hungary.
The provisions of these GTC also apply to purchases outside Hungary, with the exception that, based on the provisions of the relevant regulation, a consumer, within the meaning of this point, is a consumer who is a citizen of a Member State or has a place of residence in a Member State, or a business that has a place of business in a Member State and purchases goods or uses services within the European Union exclusively for end use, or acts with such intention. A consumer is a natural person who acts for a purpose that is outside the scope of his commercial, industrial, craft or professional activity.
The language of communication and purchase is primarily Hungarian; the Seller is not obliged to communicate with the Buyer in the language of the Buyer's member state.
The Seller is not obliged to comply with any non-contractual requirements, such as labelling or sector-specific requirements, set out in the national law of the Buyer's Member State in relation to the relevant Goods, or to inform the Buyer of such requirements.
Unless otherwise stated, the Seller applies Hungarian VAT to all Goods.
The Buyer may exercise his rights in accordance with these GTC.
If an electronic payment solution is used, payment will be made in the currency specified by the Seller,
The Seller may withhold the delivery of the Goods until it is satisfied that the price of the Goods and the delivery fee have been successfully and fully paid using the electronic payment solution (including the case where, in the case of Goods paid for by bank transfer, the Buyer transfers the purchase price (delivery fee) in the currency of his/her Member State and the Seller does not receive the full amount of the purchase price due to the exchange rate, bank commissions and costs). If the price of the Goods has not been paid in full, the Seller may call the Buyer to supplement the purchase price.
In order to deliver the Goods, the Seller also provides delivery options to non-Hungarian Customers, which are available to Hungarian Customers.
If the Buyer may request the delivery of the Goods to the territory of Hungary or to the territory of any other European Union member state according to the GTC, the non-Hungarian buyer may also request this by any of the delivery methods specified in the GTC.
If the Buyer can choose to personally collect the Goods from the Seller according to the GTC, this option can also be used by non-Hungarian Buyers.
Otherwise, the Buyer may request that the Goods be shipped abroad at his own expense. Hungarian Buyers do not have this right.
The Seller fulfills the order after payment of the shipping fee. If the Buyer does not pay the shipping fee to the Seller or does not arrange their own shipping by the pre-agreed date, the Seller will terminate the contract and refund the prepaid purchase price to the Buyer.
Consumer information
Information on the consumer buyer's right of withdrawal
According to Section 8:1, Paragraph 1, Point 3 of the Civil Code, a consumer is only a natural person acting outside the scope of his profession, independent occupation or business activity, thus Legal entities cannot exercise the right of withdrawal without giving reasons!
The consumer has the right to withdraw from the contract without giving any reason in accordance with Section 20 of Government Decree 45/2014 (II. 26.). The consumer may exercise his right of withdrawal
aa) to the Goods,
ab) When buying and selling multiple Goods, if the individual Goods are provided at different times, the last Goods provided shall be the
may exercise it within a period calculated from the date of receipt by the consumer or a third party designated by him, other than the carrier, which period 14 calendar days .
The provisions of this clause do not affect the consumer's right to exercise the right of withdrawal specified in this clause during the period between the date of conclusion of the contract and the date of receipt of the Goods.
If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the contract is concluded, which terminates the binding nature of the offer for the conclusion of the contract.
Declaration of withdrawal, exercise of the consumer's right of withdrawal or termination
The consumer may exercise his right provided for in Section 20 of Government Decree 45/2014. (II. 26.) by means of a clear declaration to this effect or by using the declaration template that can be downloaded from the website. Withdrawal statement
Validity of the consumer's declaration of withdrawal
The right of withdrawal shall be deemed to have been exercised within the deadline if the consumer sends his/her declaration within the deadline.
In the case of written withdrawal or termination, it is sufficient to send the withdrawal or termination statement within the deadline.
The consumer shall bear the burden of proving that he has exercised his right of withdrawal in accordance with this provision.
The Seller is obliged to confirm the consumer's withdrawal statement on an electronic data medium upon its receipt.
The Seller's obligations in the event of the consumer's withdrawal
Seller's refund obligation
If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the full amount paid by the consumer as consideration, including the costs incurred in connection with the performance, including the delivery fee, no later than fourteen days after the date on which the consumer became aware of the withdrawal. Please note that this provision does not apply to additional costs incurred by choosing a method of transport other than the least expensive standard method of transport.
Method of the Seller's refund obligation
In the event of withdrawal or termination in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the amount due to the consumer in the same manner as the payment method used by the consumer. With the express consent of the consumer, the Seller may use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The Seller shall not be liable for any delay resulting from the incorrect and/or inaccurate bank account number or postal address provided by the Consumer.
Additional costs
If the consumer expressly chooses a method of transport other than the least expensive standard method of transport, the Seller is not obliged to reimburse the resulting additional costs. In such a case, we are obliged to reimburse up to the amount of the indicated general shipping rates.
Right of retention
The Seller may withhold the amount due to the Consumer until the Consumer has returned the Goods or has proven beyond doubt that they have been returned; whichever is earlier. We are unable to accept shipments sent by cash on delivery or courier.
In the event of withdrawal or termination of the consumer's obligations
Return of Goods
If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), he is obliged to return the Goods immediately, but no later than fourteen days from the date of notification of withdrawal, or to hand them over to the Seller or to a person authorized by the Seller to receive the Goods. The return is deemed to have been completed within the deadline if the consumer sends the Goods before the deadline expires.
Bearing direct costs related to the return of the Goods
The consumer bears the direct cost of returning the Goods. The Goods must be returned to the Seller's address. If the consumer terminates a contract for the provision of services concluded outside the business premises or between distant parties after the commencement of performance, he is obliged to pay the enterprise a fee proportional to the services provided up to the date of notification of the termination to the enterprise. The amount to be paid by the consumer in proportion shall be determined on the basis of the total amount of the consideration agreed in the contract plus tax. If the consumer proves that the total amount thus determined is excessive, the proportional amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. Please note that we are unable to accept Goods returned by cash on delivery or by post.
Consumer liability for depreciation
The consumer is liable for any depreciation resulting from use exceeding that necessary to establish the nature, properties and functioning of the Goods.
If, according to the applicable laws, the right of withdrawal cannot be exercised or can only be exercised with conditions, the Buyer is not entitled to trial use either.
The right of withdrawal cannot be exercised in the following cases:
The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in the cases set out in Section 29 (1) of Government Decree 45/2014 (II.26.):
- after the service has been fully performed, however, if a contract creates a payment obligation for the consumer, this exception can only be invoked if the performance has begun with the consumer's express prior consent and the consumer's acknowledgement that he will lose his right of withdrawal as soon as the business has fully performed the contract;
- in respect of a Product or service whose price or fee cannot be influenced by the financial market undertaking and is subject to possible fluctuations during the period specified for exercising the right of withdrawal;
- in the case of non-prefabricated Goods that have been produced to the consumer's instructions or at his express request, or in the case of Goods that have been clearly tailored to the consumer;
- with regard to Goods that are perishable or have a short shelf life;
- in respect of Goods in sealed packaging which, for health or hygiene reasons, cannot be returned after opening after delivery;
- in respect of Goods which, by their nature, are inseparably mixed with other Goods after delivery;
- in respect of an alcoholic beverage whose actual value depends on market fluctuations in a way that cannot be influenced by the undertaking, and whose price was agreed upon by the parties when concluding the sales contract, but the contract is only fulfilled after the thirtieth day from the conclusion;
- in the case of a business contract where the business visits the consumer at the express request of the consumer to carry out urgent repairs or maintenance work;
- in respect of the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;
- with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
- in the case of contracts concluded at public auction;
- in the case of a contract for the provision of accommodation, other than housing services, transport, car rental, catering or services related to leisure activities, if a deadline or time limit specified in the contract has been stipulated;
- with regard to digital content provided on a non-tangible medium, if the Seller has commenced performance with the express prior consent of the consumer, and the consumer has simultaneously declared his acknowledgement of the fact that he will lose his right of withdrawal after commencement of performance, and the business has sent a confirmation to the consumer.
Information on product warranties and warranties regarding the guarantee of conformity of goods in relation to consumer contracts
This section of the consumer information has been prepared on the basis of the authorization of Section 11 (5) of Government Decree 45/2014 (II.26.) and taking into account Annex 3 to Government Decree 45/2014 (II.26.)
The Consumer Information applies exclusively to Buyers who are considered consumers; the rules applicable to buyers who are not considered consumers are included in a separate chapter.
Requirements for performance in accordance with the contract in the case of a consumer contract
Requirements for conformity with the contract in general for goods sold under consumer contracts and goods containing a digital element
The Goods and the performance must comply with the requirements set out in Government Decree 373/2021. (VI.30.) at the time of performance.
For the performance to be considered in accordance with the contract, the Goods that are the subject of the contract must
- must comply with the description, quantity, quality, type and functionality, compatibility, interoperability and other characteristics specified in the contract
- must be suitable for any purpose specified by the consumer, which the consumer has brought to the attention of the Seller at the latest when concluding the contract and which the Seller has accepted
- must have all accessories, user manuals - including commissioning instructions, installation instructions and customer service support - specified in the contract, and
- must provide the updates specified in the contract.
In order for the performance to be considered in accordance with the contract - furthermore - the Goods that are the subject of the contract
- must be suitable for the purposes prescribed by law, technical standard or, in the absence of a technical standard, the applicable code of conduct for the same type of Goods
- must have the quantity, quality, performance and other characteristics that the Consumer can reasonably expect - in particular in terms of functionality, compatibility, accessibility, continuity and safety - which are customary for Goods of the same type, taking into account any public statement made by the Seller, its representative or another person involved in the supply chain regarding the specific characteristics of the Goods, in particular in an advertisement or on a label
- must have the accessories and instructions that the consumer can reasonably expect - including packaging and installation instructions - and
- must comply with the characteristics and description of the Goods presented by the company as a sample, model or made available as a trial version prior to the conclusion of the contract.
The Goods need not comply with the above public statement if the Seller proves that
- he did not know the public statement and did not need to know it
- the public statement has been appropriately corrected by the time of conclusion of the contract, or
- the public statement could not have influenced the decision of the entitled person to conclude a contract.
Defective performance of the contract for the sale of goods
The Seller shall perform defectively if the defect in the goods results from improper installation, provided that:
a) the commissioning is part of the sales contract and was carried out by the Seller or under the Seller's responsibility; or
b) the installation had to be carried out by the consumer and the improper installation is the result of deficiencies in the installation instructions provided by the Seller - or, in the case of goods containing digital elements, by the provider of the digital content or digital service.
If, according to the sales contract, the goods are put into operation by the Seller or the putting into operation takes place under the Seller's responsibility, the performance shall be deemed to be completed by the Seller when the putting into operation is completed.
If, in the case of goods containing digital elements, the sales contract provides for the continuous provision of digital content or a digital service over a specified period of time, the Seller is liable for a defect in the digital content of the goods if the defect occurs or becomes detectable within two years of the performance of the goods in the case of continuous provision for a period not exceeding two years.
Requirements for conformity with the contract for goods containing digital elements sold under a consumer contract
In the case of goods containing digital elements, the Seller must ensure that the consumer is notified of and receives updates to the digital content of the goods or the digital service related to them, including security updates, which are necessary to maintain the conformity of the goods with the contract.
The Seller is obliged to make the update available if the purchase contract
- provides for a one-off supply of the digital content or digital service, then it can reasonably be expected by the consumer, taking into account the type and purpose of the goods and digital elements, the individual circumstances and the nature of the contract; or
- If the digital content provides for continuous provision over a specified period, then in the case of continuous provision not exceeding two years, it must be provided for a period of two years from the delivery of the goods.
If the consumer fails to install the updates provided within a reasonable time, the Seller shall not be liable for any defect in the goods if it results solely from the failure to apply the relevant update, provided that:
a) the Seller has informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and
b) the failure to install the update by the consumer or the incorrect installation of the update by the consumer is not due to a deficiency in the installation instructions provided by the Seller.
Defective performance cannot be established if, at the time of concluding the contract, the consumer was specifically informed that a specific property of the goods differs from that described here, and the consumer separately and expressly accepted this difference when concluding the sales contract.
Requirements for contractual performance in the case of the sale of digital content sold under a consumer contract
The Seller shall provide the digital content to the consumer. Unless otherwise agreed by the parties, the Seller shall provide the digital content to the consumer without undue delay after the conclusion of the contract, in the latest version available at the time of conclusion of the contract.
The service is deemed to be provided when the digital content or any solution necessary to access it or suitable for downloading it has been delivered to the consumer or to a physical or virtual device selected by the consumer for this purpose.
The Seller must ensure that the consumer is notified of and receives updates to the digital content, including security updates, that are necessary to maintain the conformity of the digital content or digital service with the contract.
If the contract provides for the continuous supply of digital content over a specified period of time, the conformity of performance with respect to the digital content must be ensured throughout the entire duration of the contract.
If the consumer fails to install the updates provided by the Seller within a reasonable time, the Seller shall not be liable for any failure of the service if it results solely from the failure to apply the relevant update, provided that
- the Seller has informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and
- The failure of the consumer to install the update or the incorrect installation of the update by the consumer is not due to a deficiency in the installation instructions provided by the Seller.
No defective performance can be established if, at the time of concluding the contract, the consumer was specifically informed that a specific feature of the digital content deviates from the requirements specified herein, and the consumer separately and expressly accepted this deviation at the time of concluding the contract.
The Seller shall be deemed to have performed defectively if the defect in the digital content service results from the improper integration of the digital content into the consumer's digital environment, provided that:
- the integration of the digital content was carried out by the Seller or the integration was carried out under the responsibility of the Seller; or
- the digital content must be integrated by the consumer and the improper integration was caused by deficiencies in the integration instructions provided by the Seller.
If the contract provides for the continuous provision of digital content or a digital service over a specified period of time, the Seller is liable for a defect in the digital content if the defect occurs or becomes detectable during the period specified in the contract.
If the contract provides for a single service or a series of individual service acts, it shall be presumed, unless proven otherwise, that the defect recognized by the consumer within one year from the date of performance already existed at the time of performance. However, the Seller shall not perform defectively if it proves that the consumer's digital environment is not compatible with the technical requirements of the digital content or digital service and informed the consumer of this in a clear and comprehensible manner prior to the conclusion of the contract.
The consumer is obliged to cooperate with the Seller in order to ensure that the Seller, using the means technically available and requiring the least intervention by the consumer, can verify that the fault is caused by the consumer's digital environment. If the consumer fails to comply with this obligation to cooperate, after the Seller has informed him of this obligation in a clear and comprehensible manner prior to the conclusion of the contract, the burden of proof lies with the consumer.
- the defect detected within one year of performance already existed at the time of performance, or
- a service affected by a defect recognized during the contractual period was not in conformity with the contract during the period of performance of the service under the contract.
Warranty
In what cases can you exercise your right to a warranty?
In the event of defective performance by the Seller, you may assert a warranty claim against the Seller in accordance with the Civil Code and, in the case of a consumer contract, with Government Decree 373/2021 (VI.30.).
What rights do you have based on your warranty claim?
You may – at your choice – make the following warranty claims:
You may request repair or replacement, unless the fulfillment of the claim you have chosen is impossible or would entail disproportionate additional costs for the Seller compared to the fulfillment of your other claim. If you did not or could not request repair or replacement, you may request a proportionate reduction in the consideration or - as a last resort - you may withdraw from the contract.
You may switch from your chosen warranty right to another, but you will bear the cost of the switch, unless it was justified or the Seller gave a reason for it.
In the case of a consumer contract, it shall be presumed, until proven otherwise, that a defect discovered within one year of the date of delivery of the goods and goods containing digital elements already existed at the time of delivery of the goods, unless this presumption is incompatible with the nature of the goods or the nature of the defect.
In the case of used goods, warranty and guarantee rights are usually different from the general rules. In the case of used goods, we can also speak of defective performance, however, the circumstances under which the Buyer could have expected certain defects to occur must be taken into account. Due to obsolescence, the occurrence of certain defects becomes increasingly frequent, as a result of which it cannot be assumed that a used good can have the same quality as a newly purchased one. On this basis, the Buyer can only enforce his warranty rights in relation to such defects that are in addition to the defects resulting from use and arose independently of them. If the used good is defective and the Buyer, who is a Consumer, was informed of this at the time of purchase, the Service Provider is not liable for the known defect.
The Seller may refuse to make the goods conform to the contract if repair or replacement is impossible or if it would result in disproportionate additional costs for the Seller, taking into account all circumstances, including the value of the Goods in perfect condition and the seriousness of the breach of contract.
The consumer is also entitled - depending on the severity of the breach of contract - to request a proportional reduction in the consideration or to terminate the sales contract if
- the Seller has not carried out the repair or replacement, or has carried it out but has not fulfilled the following conditions in whole or in part
- The Seller must ensure the return of the exchanged goods at its own expense.
- if the repair or replacement requires the removal of goods which, in accordance with the nature and purpose of the goods, were put into service before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods or the bearing of the costs of removal or installation.
- refused to make the goods conform to the contract
- a repeated failure to perform occurred, despite the Seller's attempts to make the goods conform to the contract
- the defect in performance is of such gravity that it justifies an immediate price reduction or immediate termination of the sales contract, or
- the Seller has not undertaken to bring the goods into conformity with the contract, or it is obvious from the circumstances that the business will not bring the goods into conformity with the contract within a reasonable time or without significant prejudice to the consumer.
If the consumer wishes to terminate the sales contract citing defective performance, the Seller has the burden of proving that the defect is insignificant.
The Consumer is entitled to withhold the remaining part of the purchase price, in part or in whole, depending on the severity of the breach of contract, until the Seller fulfills its obligations regarding the conformity of the performance and defective performance.
The general rule is that:
- The Seller must ensure the return of the exchanged goods at its own expense.
- if the repair or replacement requires the removal of goods which, in accordance with the nature and purpose of the goods, were put into service before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods or the bearing of the costs of removal or installation.
The reasonable period of time for the repair or replacement of the goods shall be calculated from the time the Consumer notified the business of the defect.
The consumer must make the goods available to the business for repair or replacement.
The reduction of the consideration is proportionate if its amount is equal to the difference between the value due to the Consumer in the event of contractual performance and the value of the goods actually received by the Consumer.
The Consumer's right to terminate the purchase contract under the warranty can be exercised by means of a legal statement addressed to the Seller expressing the decision to terminate.
If the defective performance affects only a specific part of the goods supplied under the sales contract and the conditions for exercising the right to terminate the contract are met in respect of them, the Consumer may terminate the sales contract only in respect of the defective goods, but may also terminate it in respect of any other goods acquired together with them, if the Consumer cannot reasonably be expected to keep only the goods that comply with the contract.
If the Consumer terminates the purchase contract in whole or in part of the goods supplied under the purchase contract,
- the Consumer must return the affected goods to the Seller at the Seller's expense and
- the Seller must immediately refund the purchase price paid for the goods concerned to the Consumer as soon as the Seller has received the goods or proof of return of the goods.
Within what deadline can you assert your warranty claim?
You are obliged to report the defect immediately after its discovery. A defect reported within two months of its discovery shall be considered a defect reported without delay. However, please note that you may no longer assert your warranty rights after the two-year limitation period from the performance of the contract.
The part of the repair time during which the Buyer cannot use the Goods as intended is not included in the limitation period.
The limitation period for warranty claims for the part of the Goods affected by the replacement or repair shall start anew. This rule shall also apply if a new defect arises as a result of the repair.
If the subject of the contract between the consumer and the business is a used item, the parties may agree on a shorter limitation period; a limitation period shorter than one year cannot be validly stipulated in this case either.
Against whom can you assert your warranty claim?
You may assert your warranty claim against the Seller.
What other conditions are there for enforcing your warranty rights?
Within one year from the date of delivery, there is no other condition for asserting your warranty claim other than notification of the defect, if you prove that the Goods were provided by the Seller. However, after one year from the date of delivery, you are obliged to prove that the defect you have identified already existed at the time of delivery.
Product warranty
In what cases can you exercise your product warranty rights?
In the event of a defect in a movable item (Goods), you may – at your choice – assert a warranty claim or a product warranty claim.
What rights do you have based on your product warranty claim?
As a product warranty claim, you may only request the repair or replacement of the defective Goods.
In what cases is the Product considered defective?
Goods are defective if they do not meet the quality requirements in force at the time of their release or if they do not have the properties specified in the description provided by the manufacturer.
Within what deadline can you assert your product warranty claim?
You may assert your product warranty claim within two years from the date the Product was placed on the market by the manufacturer. After this period, you will lose this right.
Against whom and under what other conditions can you assert your product warranty claim?
You may only exercise your product warranty claim against the manufacturer or distributor of the movable item. You must prove the defect of the Goods in the event of a product warranty claim.
In what cases is the manufacturer (distributor) exempt from its product warranty obligation?
The manufacturer (distributor) is only exempt from its product warranty obligation if it can prove that:
- the Goods were not manufactured or placed on the market as part of its business activities, or
- the defect was not detectable at the time of placing on the market according to the state of science and technology, or
- the defect in the Goods results from the application of a law or mandatory official regulation.
The manufacturer (distributor) only needs to prove one reason to be exempted.
Please note that you cannot assert a warranty claim and a product warranty claim simultaneously for the same defect. However, if your product warranty claim is successful, you may assert a warranty claim against the manufacturer for the replaced Product or repaired part.
Information on product warranties and material warranties regarding the guarantee of conformity of goods for Buyers who are not consumers
General rules for warranty rights
A Buyer who is not a consumer may – at his/her choice – make the following warranty claims:
You may request repair or replacement, unless the fulfillment of the claim you have chosen from these is impossible or would entail disproportionate additional costs for the Seller compared to the fulfillment of your other claim. If you did not or could not request repair or replacement, you may request a proportionate reduction in the consideration or the Buyer may repair the defect at the Seller's expense or have it repaired by someone else or - as a last resort - may withdraw from the contract.
You may switch from your chosen warranty right to another, but you will bear the cost of the switch, unless it was justified or the Seller gave a reason for it.
In the case of used goods, warranty and guarantee rights are usually different from the general rules. In the case of used goods, we can also speak of defective performance, however, the circumstances under which the Buyer could have expected certain defects to occur must be taken into account. Due to obsolescence, the occurrence of certain defects becomes increasingly frequent, as a result of which it cannot be assumed that a used good can have the same quality as a newly purchased one. On this basis, the Buyer can only enforce his warranty rights in relation to defects that are in addition to defects resulting from use and arose independently of them. If the used good is defective and the Buyer, who is a Consumer, was informed of this at the time of purchase, the Service Provider is not liable for the known defect.
In the case of buyers who are not consumers, the warranty period is 1 year, which starts on the day of performance (transfer).
Product Warranty and Guarantee
The product warranty and the mandatory guarantee apply only to buyers who are considered consumers.
If the Seller voluntarily provides a warranty for a given Product, this will be indicated separately when purchasing the Product.
If the manufacturer provides a manufacturer's warranty for the Goods that also applies to customers who are not consumers, it can be enforced directly with the manufacturer.